Módulo CRM Customizing SAP CRM & SAP C4C


Modulo CRM

Filed under: — Claudio Goulart @ 5:24 AM


The Blog CRM Module was created to help SAP CRM, SAP Hybris C4C & SalesForce Consultants to get more of CRM features, before ask for development activities. So, I really hope you enjoy reading my articles.

Contacts :

E-mail : claudio.goulart@modulocrm.com.br

CellPhone : +55 (011) 9 8710 5635

linkedin : https://www.linkedin.com/in/cgoulart/

skype id : claudio_goulart

Important: If you want get every new article, register on ModuloCRM site & Check the field “. I will send it by email to you!!

Professional Experience

Cláudio Goulart has been working since 1992 with the implementation of corporate solutions. Since 1999, he began his career with CRM deployments, with the most widely used Market Suites such as Vantive, PeopleSoft and Siebel. And since 2008, it has been active with SAP CRM, Hybris & On Premise and Cloud Systems Integration and Salesforce Administration.  Specialist in evaluation, process definition, and adherence of customer needs to SAP on Premise and Cloud solutions (C4Hana) Extensive knowledge in implementations of SAP and Hybris solutions in the areas of Call Center, Services, Marketing and Sales. Experienced integrator of SAP on Premise Solutions (S4Hana and CRM) and SAP Hybris Cloud for Customer (C4Hana), using SAP Cloud Platform and SOA Architecture.


  • English
  • Spanish
  • Portuguese (Native)


Ø  SalesForce Administration (Certified id: 17325625)Ø  SIEBEL 8.0 CRM (Certified Id: RC4LAM51FF)Ø  Microsoft Certified Professional Implementing/Design in SQL Server Industry Solutions

  • Loyalty Management
  • Trade Promotion Management
  • Media
  • Utilities
  • Goods
  • Telecom
  • Mining
  • Heavy Machinery


  • Salesforce – Administration
  • Sales & Services Process Definition
  • Data Migration
  • APEX
  • Cloud system Integration with SAP and Non-SAP Environment

SAP On Premise (SAP CRM)

  • Interaction Center
  • URA/CTI (Avaya, Altitude, Alcatel) Integration
  • Services
  • Sales
  • Marketing
  • Partner Channel
  • TPM (Trade Promotion)
  • SAP / SOA Manager
  • SAP On Premise S4Hana / C4Hana Integration

SAP On Premise (S4Hana – S4 Customer Management)

  • Interaction Center
  • URA/CTI (Avaya, Altitude, Alcatel) Integration
  • Services
  • SAP / SOA Manager
  • SAP On Premise S4Hana / C4Hana Integration

SAP C4Hana (Cloud for Customer)

  • Services
  • Sales
  • Analytics (Customer Insight) & Reports
  • SAP CRM/S4Hana/C4C Integration
  • Mobile offline and online
  • Cloud Application Studio

SAP C4Hana (Marketing)

  • Campaign (Facebook, SMS, Email, Google Ad Words, External Campaign)
  • Offers
  • Marketing -> SAP CRM/S4Hana



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