Modulo CRM

Objective

The Blog CRM Module was created to help SAP CRM, S4HANA Customer Management & C4hana  Consultants to get more of CRM features before asking for enhancement activities. So, I really hope you enjoy reading my articles.

Important: If you want to get every new article, register on ModuloCRM site & Check the field “. I will send it by email to you!!

Professional Experience

Cláudio Goulart has been working since 1992 with the implementation of corporate solutions. Since 1999, he began his career with CRM deployments, with the most widely used Market Suites such as Vantive, PeopleSoft and Siebel. And since 2008, it has been active with SAP CRM, Hybris & On-Premise and Cloud Systems Integration and Salesforce Administration.  Specialist in CRM process and adherence of customer needs to SAP on Premise and Cloud solutions (C4Hana) Extensive knowledge in implementations of SAP and Hybris solutions in the areas of Call Center, Services, Marketing, and Sales. Experienced integrator of SAP on Premise Solutions (S4Hana and CRM) and SAP Hybris Cloud for Customer (C4Hana), using SAP Cloud Platform and SOA Architecture.

Idiom

  • English
  • Spanish
  • Portuguese (Native)

Certification 

  • Salesforce Administration (Certified id: 17325625)
  • SIEBEL 8.0 CRM (Certified Id: RC4LAM51FF)

Industry Solutions vs Customers Projects

  • Loyalty Management
    • BR Distribuidora – Rio de Janeiro – RJ
  • Trade Promotion Management
    • Brazil Kirin – São Paulo – SP
  • Media
    • Newspaper Estadão – São Paulo – SP
  • Utilities
    • Comgás – São Paulo – SP
    • Petrobras – Rio de Janeiro – RJ
  • Goods
    • Natura – São Paulo – SP
  • Telecom
    • CTBC Telecom – Uberlândia – MG
    • Telemig Celular – Belo Horizonte – MG
    • Vivo Telecom – São Paulo – SP
  • Mining
    • CBMM – Araxá – MG
  • Heavy Machinery
    • Ferreyros – Lima – Peru
  • Call Centers
    • CTBC Telecom – Uberlândia – MG
    • Telemig Celular – Belo Horizonte – MG
    • Vivo Telecom – São Paulo – SP
    • Ferreyros – Lima – Peru
    • Petrobras – Rio de Janeiro – RJ

Salesforce

  • Salesforce – Administration
  • Sales & Services Process Definition
  • Data Migration
  • APEX
  • Cloud system Integration with SAP and Non-SAP Environment

SAP On-Premise (SAP CRM)

  • Interaction Center
  • URA/CTI (Avaya, Altitude, Alcatel) Integration
  • Services
  • Sales
  • Marketing
  • Partner Channel
  • TPM (Trade Promotion)
  • SAP / SOA Manager
  • SAP On-Premise S4Hana / C4Hana Integration

SAP On-Premise (S4Hana – S4 Customer Management)

  • Interaction Center
  • URA/CTI (Avaya, Altitude, Alcatel) Integration
  • Services
  • SAP / SOA Manager
  • SAP On-Premise S4Hana / C4Hana Integration

SAP C4Hana (Cloud for Customer)

  • Services
  • Sales
  • Analytics (Customer Insight) & Reports
  • SAP CRM/S4Hana/C4C Integration
  • SAP CPI (Cloud Platform Integration)
  • Mobile offline and online
  • Cloud Application Studio

SAP C4Hana (Marketing)

  • Campaign (Facebook, SMS, Email, Google Ad Words, External Campaign)
  • Offers
  • Marketing -> SAP CRM/S4Hana

Contacts :

E-mail:

  • claudio.goulart@modulocrm.com.br
  • cjsgoulart@gmail.com

CellPhone :

  • Brazil: +55 (011) 9 8710 5635
  • Peru: +51 993 844 684

LinkedIn : https://www.linkedin.com/in/cgoulart/

skype id  : claudio_goulart

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