The objective of this article is talk about the Service Level Agreement (SLA) on Business Object Ticket. It´s quite simple and of course every C4C project you will use it.

Content
1. Customization
1.1. Description
1.2. Creating Service Level
1.3. Service Level Determination
1.4. Testing
1.5. Maintain the Service Level Agreement (Tips & Tricks)
1.6. Maintain the Working Day Calendar (Tips & Tricks)

Article : SAP Hybris C4C – Service Level Agreement (SLA)