Modulo CRM

Objective

The Blog Modulo CRM was created to help SAP CRM, S4HANA Customer Management & C4hana(Cloud for Sales, Services, Marketing and Qualtrics)  Consultants to get more from SAP´s Platform.

So, I really hope you enjoy reading my articles.

Important: If you want to get every new article, register on ModuloCRM site & Check the field “. I will send it to you!!

Professional Experience

Cláudio Goulart has been working since 1992 with the corporative solutions. Since 1999, he began his career with CRM deployments, with the most widely used Market Suites such as Vantive, PeopleSoft and Siebel. Since 2006, he has been active with SAP CRM On Premise (Interaction Center, Services, Sales, Marketing and Middleware with ECC)

Specialist in evaluation, process definition, and adherence of customer needs to SAP S4hana on Premise and SAP Cloud Platform solutions.

Extensive knowledge implementing SAP S4hana CS (Customer Services) and C4hana solutions in the areas of Call Center, Services, Marketing and Sales.

Expert integrator of SAP On Premise Solutions (S4Hana CRM) and SAP C4Hana (Sales, Services, Marketing and Qualtrics), using SAP Cloud Platform to integrate with S4hana process.

Contacts :

E-mail:

  • claudio.goulart@modulocrm.com.br
  • cjsgoulart@gmail.com

CellPhone :

  • Brazil: +55 (011) 9 8710 5635

LinkedIn : https://www.linkedin.com/in/cgoulart/

skype id: claudio_goulart

Languages

  • English
  • Spanish
  • Portuguese (Native)

Certification 

  • Salesforce Administration (Certified id: 17325625)
  • SIEBEL 8.0 CRM (Certified Id: RC4LAM51FF)

Industry Solutions vs Customers Projects

  • Loyalty Management
    • BR Distribuidora – Rio de Janeiro – RJ
  • Trade Promotion Management
    • Brazil Kirin – São Paulo – SP
  • Media
    • Newspaper Estadão – São Paulo – SP
  • Utilities
    • Comgás – São Paulo – SP
    • Petrobras – Rio de Janeiro – RJ
  • Goods
    • Natura – São Paulo – SP
  • Telecom
    • CTBC Telecom – Uberlândia – MG
    • Telemig Celular – Belo Horizonte – MG
    • Vivo Telecom – São Paulo – SP
  • Mining
    • CBMM – Araxá – MG
  • Heavy Machinery
    • Ferreyros – Lima – Peru
  • Call Centers
    • CTBC Telecom – Uberlândia – MG
    • Telemig Celular – Belo Horizonte – MG
    • Vivo Telecom – São Paulo – SP
    • Ferreyros – Lima – Peru
    • Petrobras – Rio de Janeiro – RJ

Salesforce

  • Salesforce – Administration
  • Sales & Services Process Definition
  • Data Migration
  • APEX
  • Cloud system Integration with SAP and Non-SAP Environment

SAP On-Premise (SAP CRM)

  • Interaction Center
  • URA/CTI (Avaya, Altitude, Alcatel) Integration
  • Services
  • Sales
  • Marketing
  • Partner Channel
  • TPM (Trade Promotion)
  • SAP / SOA Manager
  • SAP On-Premise S4Hana / C4Hana Integration

SAP On-Premise (S4Hana – S4 Customer Management)

  • Interaction Center
  • URA/CTI (Avaya, Altitude, Alcatel) Integration
  • Services
  • SAP / SOA Manager
  • SAP On-Premise S4Hana / C4Hana Integration

SAP C4Hana (Cloud for Customer)

  • Services
  • Sales
  • Analytics (SAC) & Reports
  • Cloud for Sales and Services integrated with S4hana, Marketing and Qualtrics.
  • SAP CPI
  • Mobile offline and online
  • Cloud Application Studio

SAP C4Hana (Marketing)

  • Campaign (Facebook, SMS, Email, Google Ad Words, External Campaign)
  • Offers
  • Marketing integrated with Cloud for Sales, Services Marketing, Qualtrics e S4hana

SAP C4Hana (Qualtrics)

  • Survey integrated with Marketing Cloud and Cloud for Services

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