Módulo CRM Customizing SAP CRM & SAP C4C

02/24/2017

SAP Hybris C4C – Ipad Offline Sync

Filed under: Mobile,SAP Cloud for Customer — Tags: , , , , , — cjsgoulart @ 9:22 PM

On Field Service is very often Reps working in an offline mode. Adding new prospects, creating leads, service orders and so on. The SAP C4C can be accessed by mobile easily, and you can download it right now on Apple Store or Play Store.

Content
1. Customization
1.1. Description
1.2. Synchronization considering Business Role
1.3. Creating Data Customer
1.4. Customizing the SAP C4C – Mobile
1.5. Synchronizing C4C Data
1.6. Switch the mobile to offline mode

Article : SAP Hybris C4C – Ipad Offline Sync

02/23/2017

SAP Hybris C4C – Broadcast information without access SAP

Filed under: Analytics,SAP Cloud for Customer — Tags: , , , — cjsgoulart @ 2:30 PM

This feature is extremely useful, especially for people with senior positions in the organization who do not want to access the SAP environment. However, they need information to guide their decisions in the company.

Content
1. Customization
1.1. Description
1.2. Creating a Broadcast
1.3. Testing
1.4. Accessing Data Information

Article : SAP Hybris C4C – Broadcast information without access SAP

02/21/2017

SAP Hybris C4C – Service Level Agreement (SLA)

Filed under: SAP Cloud for Customer,Serviços,Tips — Tags: , , , , — cjsgoulart @ 1:04 PM

The objective of this article is talk about the Service Level Agreement (SLA) on Business Object Ticket. It´s quite simple and of course every C4C project you will use it.

Content
1. Customization
1.1. Description
1.2. Creating Service Level
1.3. Service Level Determination
1.4. Testing
1.5. Maintain the Service Level Agreement (Tips & Tricks)
1.6. Maintain the Working Day Calendar (Tips & Tricks)

Article : SAP Hybris C4C – Service Level Agreement (SLA)

 

02/14/2017

SAP Hybris C4C – Rule Editor

Filed under: SAP Cloud for Customer,Tips — Tags: , , , , — cjsgoulart @ 6:17 PM

With Rule Editor, is possible to let the functional consultant more free to create conditions and interact more with the C4C screen. In our example, we are going to make a field obligatory based of a selection of another field. That´s easy to do it in Rule Editor, however, I am sure that you will very satisfy with that feature launched on SAP C4C version 1702.

Content
1. Customization
1.1. Description
1.2. Creating a Rule
1.3. Testing

Article : SAP Hybris C4C – Rule Editor

02/13/2017

SAP Hybris C4C – Page Layout

Filed under: SAP Cloud for Customer,Tips — Tags: , , , , — cjsgoulart @ 9:52 PM

On this article let´s talk about SAP C4C – Page layout, it is used to defined different screens depending of conditions and roles.

Content
1. Customization
1.1. Description
1.2. Create a Page Layout
1.3. Defining Page Layout characteristics
1.4. Assigning Page Layout for Roles
1.5. Testing

Article: SAP Hybris C4C – Page Layout

02/09/2017

SAP Hybris C4C – Workflow Rules

Filed under: SAP Cloud for Customer,Tips — Tags: , , , , — cjsgoulart @ 2:16 PM

With Workflow Rules is possible to trigger events based in others events started by users or developments, Those events consist in Notifications, field updates, messaging and others. On this article, we are explaining everything about this SAP C4C functionality.

Content
1. Customization
1.1. Description
1.2. Business Objects (Lead)
1.3. Creating Workflow Rule
1.4. Test the Workflow Rule

Article : SAP Hybris C4C – Workflow Rules

02/08/2017

SAP Hybris C4C – Migration Tool

Filed under: Migration Data,SAP Cloud for Customer — Tags: , , , , — cjsgoulart @ 1:46 PM

The objective of this article is talk about the most boring activity in project, however, extremely necessary. I am talk about Migration of data into SAP C4C. Despite of my resistance of migration data, SAP C4C make easier than I expected.

Content
1. Customization
1.1. Description
1.2. Download Data Customer Template
1.3. Tour on Customers Template
1.4. Execute Migration Tool

Article : SAP Hybris C4C – Migration Tool

02/07/2017

SAP Hybris C4C – Target Groups and Marketing Attributes

Filed under: Marketing,SAP Cloud for Customer — Tags: , , , , , , — cjsgoulart @ 8:29 PM

The objective of this article is talk about a creation of target groups using marketing attributes, using it on CRM Individual or Corporative Customer.
It´s very easy to use and nice SAP C4C feature. I hope you enjoy!!

1. Customization
1.1. Description
1.2. Maintain Attributes
1.3. Create Maintain Attributes Sets
1.4. Using marketing attributes on Individual Customers
1.5. Creating a Target Group

SAP Hybris C4C – Target Groups and Marketing Attributes

 

02/06/2017

SAP Hybris C4C – Code List Restriction

Filed under: SAP Cloud for Customer,Tips — Tags: , , , , , — cjsgoulart @ 5:30 PM

This article mention a very nice feature of SAP C4C, Code List restriction. It based of business objects and business roles define which values will be allowed to be selected by users.

It´s useful to refine the solution

1. Customization
1.1. Description
1.2. Creating a Code List Restriction

SAP Hybris C4C – Code List Restriction

SAP Hybris C4C – Web Service Message Monitoring

Filed under: Integração On Premise,SAP Cloud for Customer — Tags: , , , , , , — cjsgoulart @ 1:29 PM

On blogs written before, I detailed many objects replication between SAP C4C and On Premise. However, I didn´t focus on principal tool to handle every message IN or OUT on SAP C4C.

That tools it is kind simple but some tips are always useful to identify and solve possible problems faced on integrator life.

1.2. Web Service Message Monitoring
1.3. Exploring the messages
1.4. Export the messages to Excel
1.5. Restart messages
1.6. Cancel messages
1.7. Export with errors
1.8. Subscribe

SAP Hybris C4C – Web Service Message Monitoring

 

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