Módulo CRM Customizing SAP CRM & SAP C4C


SAP Hybris C4C – Service Level Agreement (SLA)

Filed under: SAP Cloud for Customer,Serviços,Tips — Tags: , , , , — cjsgoulart @ 1:04 PM

The objective of this article is talk about the Service Level Agreement (SLA) on Business Object Ticket. It´s quite simple and of course every C4C project you will use it.

1. Customization
1.1. Description
1.2. Creating Service Level
1.3. Service Level Determination
1.4. Testing
1.5. Maintain the Service Level Agreement (Tips & Tricks)
1.6. Maintain the Working Day Calendar (Tips & Tricks)

Article : SAP Hybris C4C – Service Level Agreement (SLA)



SAP Hybris C4C – Web Service Message Monitoring

Filed under: Integração On Premise,SAP Cloud for Customer — Tags: , , , , , , — cjsgoulart @ 1:29 PM

On blogs written before, I detailed many objects replication between SAP C4C and On Premise. However, I didn´t focus on principal tool to handle every message IN or OUT on SAP C4C.

That tools it is kind simple but some tips are always useful to identify and solve possible problems faced on integrator life.

1.2. Web Service Message Monitoring
1.3. Exploring the messages
1.4. Export the messages to Excel
1.5. Restart messages
1.6. Cancel messages
1.7. Export with errors
1.8. Subscribe

SAP Hybris C4C – Web Service Message Monitoring


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