SAP C4hana(C4C) and ERP – Assigning the same sales group to multiple sales offices

I have done many projects using the platform SAP C4hana, SAP ECC and SAP S4hana and the integration is always a hard challenge.

During those projects, I have facing many problems with Sales Organization replication.

In SAP ERP it is possible to assign the same sales group to multiple sales offices. Or worse, the same sales office to multiple sales organizations.

Considering that scenario in SAP C4hana-C4C, the standard replication is not possible.

The objective of this document is to provide a workaround to this problem without enhancement in C4C or ERP or less impact on the CRM processes.

Content

  1. Customization
    1.1. Overview
    1.2. Uploading the Sales Organization (Partial) into SAP C4hana
    1.3. Adjusting the Sales Organization in SAP C4hana – C4C
    1.4. Adjusting the Sales Organization in Cloud Platform Integration

Article: http://www.modulocrm.com.br/wp-content/uploads/2020/03/SAP-C4hanaC4C-and-ERP-Assigning-the-same-sales-group-to-multiple-sales-offices.pdf

SAP C4hana – C4C – Assigning Customer and Competitor role into the same Business Partner

Until the ends of 2019, it was not possible to assign to the same customer the role Customer and Competitor. It was a big problem because a Customer could be a Competitor in different business areas. To solve this kind of problem it would be necessary to create 2 records (Customer and Competitor).

This document has the objective to explain how to assign 2 roles (Customer and Competitor) into the same Business Partner in SAP C4C.
Honestly, it´s very easy to do it right now, however, it was a huge problem to explain to the Customer that weakness in a workshop meeting.

I hope you enjoy it!!

Content

  1. Customization
    1.1. Overview
    1.2. Create a Customer
    1.3. Create a Competitor
    1.4. Demonstrating

Link: http://www.modulocrm.com.br/wp-content/uploads/2020/02/SAP-C4hana-C4C-Assigning-Customer-and-Competitor-role-into-the-same-Business-Partner.pdf

SAP C4hana – Cloud for Sales – Transport Management

At the end of a project, it is necessary to transport all your good work for a different tenant (QA or PRD) to be tested by the users. And the previous version of Cloud for Sales, some activities had to be done manually.

After 1808 a new functionality was created to help us to finish those tasks faster.

That functionality is Transport Management, on this document I will describe how to transport objects from source system to target system.

I hope you enjoy it!!

Content

  1. Customization
    1.1. Description
    1.2. Target System
    1.3. Transport Management
    1.4. Defining the Target System
    1.5. Checking the Transport Logs
    1.6. Release the transport
    1.7. Activating the transport on Target System
    1.8. Checking the Object Transported

Article: Transport Management

SAP Hybris C4C – Cloud Aplication Studio using Modal Screen

On this article, I will talk about Modal Screen used in Cloud Application Studio. In our document, I will create a simple Business Object, with some fields, and among them a transient field, which will be used to call a web service, or give some intelligence to our example. Remember that, that transient field will be present in a Modal Screen and it not be save on our record.

Content
1. Customization
1.1. Description
1.2. Creating a Code List
1.3. Creating a Business Object
1.4. Creating Modal Screen
1.5. Creating an Action to call the Modal Screen
1.6. Testing the Modal Dialog Screen

Article: SAP Hybris C4C – Cloud Aplication Studio using Modal Screen

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SAP Hybris C4C – Using Z fields created by KUT in Cloud Application Studio

In Cloud Application Studio, it is possible to create Z fields without any influence of Functional Consultants and most of time it is used by developers. In SAP C4C – KUT, it is possible to create Z fields without any influence of Developers and most of time it is used by Functional Consultants.
Despite of possibilities of any of them, I prefer to do it in KUT, directly on SAP C4C. Since 1702 version, SAP is creating more and more functionality to allow Functional Consultants to do a lot of checks on C4C Solutions without any interference of developers, including complex validations.

Content
1. Customization
1.1. Description
1.2. BO Created in Cloud Application Studio
1.3. Creating Z fields in C4C – KUT
1.4. Using Z Field (KUT) in a Project in Cloud Application Studio
1.5. Testing the business logic

Article: SAP Hybris C4C – Using Z fields created by KUT in Cloud Application Studio

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SAP Hybris C4C – Using Business Configuration Object into Project Implementation

On this article, I will talk about parameter storage in cloud used to make the corporative decisions more flexible. During every I.T. Project, is requested to Consultants make things more flexible, considering change of processes in the future.

In SAP Hybris C4C, there is a specific location to determine all parameters and system configuration. I am talk about “BUSINESS CONFIGURATION”, where every C4C configuration is located.

Following the same directrix of SAP Hybris C4C, I will create a Business Configuration and make it available in same place, “BUSINESS CONFIGURATION”, keeping your solutions parameters in the right place.
Content
1. Customization
1.1. Description
1.2. Creating Business Configuration Object
1.3. Creating Business Configuration Set
1.4. Creating Business Configuration View
1.5. Editing the Business Configuration View
1.6. Creating BAC Elements
1.7. Enabling the parameter on Implementation Project
1.8. Testing the configuration

Article : SAP Hybris C4C – Using Business Configuration Object in Project Implementation

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SAP Hybris C4C – Creating Batch Processing File using BOX.COM in Cloud

On this article, I will detail the integration between SAP Hybris C4C and BOX.COM, using WEBDAV Communication Arrangement to do it. The BOX.COM is a repository in cloud to share, and edit files.

And then, in our example, I will start in a Business Object already created in Application Studio, and available on C4C. The scenario is, I will create a JOB to periodically read a file(s) on BOX.COM and insert new records on this Object.

Despite of simplicity of this BO, the possibility to read a repository that you can feed when you need, and C4C read it and process in cloud, it is something very cool and quite useful.
Content
1. Customization
1.1. Description
1.2. What is BOX.COM?
1.3. WEBDAV – Communication Arrangements
1.4. Business Object (Activity)
1.5. Creating XML File Input on Application Studio
1.6. Create a XML File
1.7. Upload file on BOX.COM
1.8. Scheduling Process
1.9. Results

Article: SAP Hybris C4C – XML Input using WEBDAV

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SAP Hybris C4C – How to change Account Data Massively ??

Always after Data Migration process, someone just forget to create a field, or fulfill some data, our just change something already update. And then, you have to create a development to update that data on Account records.

On SAP C4C, there is a feature which can change Account Data massively without any code. I am talk about “Mass Change Account Data” SAP Cloud for Customer feature.

That´s pretty cool, because you can update standard, and also Z Fields. On this article, I will create a Z Field on Accounts already created, and then change that field.

Content
1. Customization
1.1. Description
1.2. Creating a Z Field on C4C
1.3. Make Z Field available on C4C Feature
1.4. Testing the functionality
1.5. Check Account data up

Article: SAP Hybris C4C – How to change Account Data Massively

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SAP Hybris C4C – Data Access Restrictions using Sales Territory

On this article the subject will be Data Restrictions using Sales Territories on SAP C4C. This feature is quite useful to Sales Solutions to implement data segregations, allowing the Sales Reps view only their Customers.

Content
1. Customization
1.1. Description
1.2. Sales Territory definition
1.3. Configuring Business Role and Territories
1.4. Setting Users as Sales Employee from Territories
1.5. Testing Data Restriction

Article: SAP Hybris C4C – Data Access Restrictions using Sales Territory

SAP Hybris C4C – Integrating and replicating data from Cloud for Customer to Outlook

Nowadays the integration of any CRM Environment and E-mail software it crucial. Specially for Sales Team, Sales Rep and son on.
Thinking about it, I created an article of SAP C4C integrated with Microsoft Outlook. Describing step by step, how to configure, and mention the most important functionality of this integration.

Content
1. Customization
1.1. Description
1.2. Downloading Microsoft Outlook Add-in
1.3. Editing C4C Project’s Scope
1.4. Accessing Microsoft Outlook
1.5. Synchronizing Contacts with Outlook
1.6. Checking Synchronized Data (Shelf)
1.7. Checking Synchronized Data (Accounts)
1.8. Creating an Activity in SAP C4C
1.9. Sending E-mails
1.10. Microsoft Outlook disconnect from SAP C4C

Article : SAP Hybris C4C – Integrating Microsoft Outlook