Until the ends of 2019, it was not possible to assign to the same customer the role Customer and Competitor. It was a big problem because a Customer could be a Competitor in different business areas. To solve this kind of problem it would be necessary to create 2 records (Customer and Competitor).
This document has the objective to explain how to assign 2 roles (Customer and Competitor) into the same Business Partner in SAP C4C.
Honestly, it´s very easy to do it right now, however, it was a huge problem to explain to the Customer that weakness in a workshop meeting.
I hope you enjoy it!!
1.2. Create a Customer
1.3. Create a Competitor