Módulo CRM Customizing SAP CRM & SAP C4C

03/09/2017

SAP Hybris C4C – How to change Account Data Massively ??

Filed under: Migration Data,SAP Cloud for Customer,Tips — cjsgoulart @ 10:35 PM

Always after Data Migration process, someone just forget to create a field, or fulfill some data, our just change something already update. And then, you have to create a development to update that data on Account records.

On SAP C4C, there is a feature which can change Account Data massively without any code. I am talk about “Mass Change Account Data” SAP Cloud for Customer feature.

That´s pretty cool, because you can update standard, and also Z Fields. On this article, I will create a Z Field on Accounts already created, and then change that field.

Content
1. Customization
1.1. Description
1.2. Creating a Z Field on C4C
1.3. Make Z Field available on C4C Feature
1.4. Testing the functionality
1.5. Check Account data up

Article: SAP Hybris C4C – How to change Account Data Massively

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03/08/2017

SAP Hybris C4C – Data Access Restrictions using Sales Territory

Filed under: Sales,SAP Cloud for Customer,Tips — Tags: , , , , , , — cjsgoulart @ 2:30 PM

On this article the subject will be Data Restrictions using Sales Territories on SAP C4C. This feature is quite useful to Sales Solutions to implement data segregations, allowing the Sales Reps view only their Customers.

Content
1. Customization
1.1. Description
1.2. Sales Territory definition
1.3. Configuring Business Role and Territories
1.4. Setting Users as Sales Employee from Territories
1.5. Testing Data Restriction

Article: SAP Hybris C4C – Data Access Restrictions using Sales Territory

03/06/2017

SAP Hybris C4C – Integrating and replicating data from Cloud for Customer to Outlook

Filed under: SAP Cloud for Customer,Tips — Tags: , , , , — cjsgoulart @ 10:22 PM

Nowadays the integration of any CRM Environment and E-mail software it crucial. Specially for Sales Team, Sales Rep and son on.
Thinking about it, I created an article of SAP C4C integrated with Microsoft Outlook. Describing step by step, how to configure, and mention the most important functionality of this integration.

Content
1. Customization
1.1. Description
1.2. Downloading Microsoft Outlook Add-in
1.3. Editing C4C Project’s Scope
1.4. Accessing Microsoft Outlook
1.5. Synchronizing Contacts with Outlook
1.6. Checking Synchronized Data (Shelf)
1.7. Checking Synchronized Data (Accounts)
1.8. Creating an Activity in SAP C4C
1.9. Sending E-mails
1.10. Microsoft Outlook disconnect from SAP C4C

Article : SAP Hybris C4C – Integrating Microsoft Outlook

03/04/2017

SAP Hybris C4C – Editing Form Template with Adobe LiveCycle

Filed under: Analytics,SAP Cloud for Customer,Tips — Tags: , , , — cjsgoulart @ 11:51 PM

At last article, I talked about Easy Form Editor, and it make possible to change a feel things on Form. With Adobe LiveCycle bring us into a next level. Give to us more flexibility to change and manipulating data. And, using Java Script language to make things more interesting. The objective this article, is give an overview about the integration of SAP C4C and Adobe LiveCycle.

Content
1. Customization
1.1. Description
1.2. Downloading Adobe LiveCycle
1.3. Demonstrating the Form Functionality
1.4. Adobe LiveCycle embedded on SAP C4C
1.5. Download the Form Template Locally
1.6. Change the LiveCycle C4C Template
1.7. Upload the C4C Template
1.8. Checking the C4C Template

Article : SAP Hybris C4C – Adobe LiveCycle

03/02/2017

SAP Hybris C4C – Easy Form Editor

Filed under: SAP Cloud for Customer,Tips — Tags: , , , , , — cjsgoulart @ 1:02 AM

A Form is a representation pressed of a Business Object (Account, Sales Order, Sales Quote) and it can be change easily by SAP C4C. On those BOs, forms can be used to consolidate all pertinent data, for example Order Form, Quote Form and so on.

This article talk about Easy Form Editor. It´s a Feature of SAP C4C to take a standard form e change it as better fit to the customer´s process.

Content
1. Customization
1.1. Description
1.2. Standard Form demonstration
1.3. Changing the Account Form
1.4. Testing the Account Form

Article : SAP Hybris C4C – Easy Form Editor

02/21/2017

SAP Hybris C4C – Service Level Agreement (SLA)

Filed under: SAP Cloud for Customer,Serviços,Tips — Tags: , , , , — cjsgoulart @ 1:04 PM

The objective of this article is talk about the Service Level Agreement (SLA) on Business Object Ticket. It´s quite simple and of course every C4C project you will use it.

Content
1. Customization
1.1. Description
1.2. Creating Service Level
1.3. Service Level Determination
1.4. Testing
1.5. Maintain the Service Level Agreement (Tips & Tricks)
1.6. Maintain the Working Day Calendar (Tips & Tricks)

Article : SAP Hybris C4C – Service Level Agreement (SLA)

 

02/14/2017

SAP Hybris C4C – Rule Editor

Filed under: SAP Cloud for Customer,Tips — Tags: , , , , — cjsgoulart @ 6:17 PM

With Rule Editor, is possible to let the functional consultant more free to create conditions and interact more with the C4C screen. In our example, we are going to make a field obligatory based of a selection of another field. That´s easy to do it in Rule Editor, however, I am sure that you will very satisfy with that feature launched on SAP C4C version 1702.

Content
1. Customization
1.1. Description
1.2. Creating a Rule
1.3. Testing

Article : SAP Hybris C4C – Rule Editor

02/13/2017

SAP Hybris C4C – Page Layout

Filed under: SAP Cloud for Customer,Tips — Tags: , , , , — cjsgoulart @ 9:52 PM

On this article let´s talk about SAP C4C – Page layout, it is used to defined different screens depending of conditions and roles.

Content
1. Customization
1.1. Description
1.2. Create a Page Layout
1.3. Defining Page Layout characteristics
1.4. Assigning Page Layout for Roles
1.5. Testing

Article: SAP Hybris C4C – Page Layout

02/09/2017

SAP Hybris C4C – Workflow Rules

Filed under: SAP Cloud for Customer,Tips — Tags: , , , , — cjsgoulart @ 2:16 PM

With Workflow Rules is possible to trigger events based in others events started by users or developments, Those events consist in Notifications, field updates, messaging and others. On this article, we are explaining everything about this SAP C4C functionality.

Content
1. Customization
1.1. Description
1.2. Business Objects (Lead)
1.3. Creating Workflow Rule
1.4. Test the Workflow Rule

Article : SAP Hybris C4C – Workflow Rules

02/06/2017

SAP Hybris C4C – Code List Restriction

Filed under: SAP Cloud for Customer,Tips — Tags: , , , , , — cjsgoulart @ 5:30 PM

This article mention a very nice feature of SAP C4C, Code List restriction. It based of business objects and business roles define which values will be allowed to be selected by users.

It´s useful to refine the solution

1. Customization
1.1. Description
1.2. Creating a Code List Restriction

SAP Hybris C4C – Code List Restriction

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