SAP C4hana(C4C) and ERP – Assigning the same sales group to multiple sales offices

I have done many projects using the platform SAP C4hana, SAP ECC and SAP S4hana and the integration is always a hard challenge.

During those projects, I have facing many problems with Sales Organization replication.

In SAP ERP it is possible to assign the same sales group to multiple sales offices. Or worse, the same sales office to multiple sales organizations.

Considering that scenario in SAP C4hana-C4C, the standard replication is not possible.

The objective of this document is to provide a workaround to this problem without enhancement in C4C or ERP or less impact on the CRM processes.

Content

  1. Customization
    1.1. Overview
    1.2. Uploading the Sales Organization (Partial) into SAP C4hana
    1.3. Adjusting the Sales Organization in SAP C4hana – C4C
    1.4. Adjusting the Sales Organization in Cloud Platform Integration

Article: http://www.modulocrm.com.br/wp-content/uploads/2020/03/SAP-C4hanaC4C-and-ERP-Assigning-the-same-sales-group-to-multiple-sales-offices.pdf

SAP C4hana – C4C – Assigning Customer and Competitor role into the same Business Partner

Until the ends of 2019, it was not possible to assign to the same customer the role Customer and Competitor. It was a big problem because a Customer could be a Competitor in different business areas. To solve this kind of problem it would be necessary to create 2 records (Customer and Competitor).

This document has the objective to explain how to assign 2 roles (Customer and Competitor) into the same Business Partner in SAP C4C.
Honestly, it´s very easy to do it right now, however, it was a huge problem to explain to the Customer that weakness in a workshop meeting.

I hope you enjoy it!!

Content

  1. Customization
    1.1. Overview
    1.2. Create a Customer
    1.3. Create a Competitor
    1.4. Demonstrating

Link: http://www.modulocrm.com.br/wp-content/uploads/2020/02/SAP-C4hana-C4C-Assigning-Customer-and-Competitor-role-into-the-same-Business-Partner.pdf

SAP Marketing Cloud – Monitoring Data Replication

I am passionate about system integration, that´s why I have spoken so much about SAP´s and non-SAP integration so far. I truly believe the power of C4hana is how to know work with Marketing, C4Sales, C4Services, Qualtrics, Customer Data, Ecommerce and identify the best of each one.
This document details the monitoring of the inbound messages coming from SAP S4hana, as Business Partners, Material, Sales Orders, Sales Quotes, etc.
SAP Marketing Cloud has some tools to monitor the inbound messages and I will show you some tips of this functionality.

I hope you enjoy it!!

Content

  1. Customization
    1.1. Overview
    1.2. Replicating data from S4hana
    1.3. Monitoring data replication into SAP Marketing Cloud
    1.4. Evaluating the replicated data into Import Monitor
    1.5. Using Data Load Monitor to consolidate all Inbound data replication

Article: http://www.modulocrm.com.br/wp-content/uploads/2019/11/SAP-Marketing-Cloud-Monitoring-Data-Replication.pdf

SAP Marketing Cloud – Trace Object Authorizations

During a project in Marketing Cloud, it´s necessary to define the Business Roles, and then you create a copy of standard roles and define your rules.

The problem comes up when something goes wrong, and then you need to check what happened. Because a specific group of people, should have access
to functionality and right now they cannot access anything you planned before.

The objective of this article is given to you a minimum of knowledge to beginning the search and identify what happened with your wonderful group of Business Roles.

I hope you enjoy it!!

Content

  1. Marketing Cloud
    1.1. Description
    1.2. Activating the Authorization Trace
    1.3. Logging into Marketing Cloud with the User Id
    1.4. Checking the Authorization Trace
    1.5. Evaluating the Business Roles
    1.6. Adjusting the Business Roles
    1.7. Testing the Business Roles

Article: http://www.modulocrm.com.br/wp-content/uploads/2019/11/SAP-Marketing-Cloud-Trace-Object-Authorizations.pdf

SAP Qualtrics – Passing parameters from Marketing Cloud to Survey

This document has the objective of demonstrating how to pass some parameters from the Marketing Cloud to Qualtrics.
It will focus on sending an email to the Customer with Survey URL, with parameters as Customer ID or others.
The proposal of this approach is complementing the article “SAP Qualtrics – Survey integrated with Marketing Cloud”,
and you can find it in “Modulo CRM”.

I hope you enjoy it!!

Content

  1. Customization
    1.1. Overview
    1.2. Creating a Qualtrics Survey
    1.3. Testing the Survey with parameters
    1.4. Download the Survey data
    1.5. Analyzing the Survey data

Article: http://www.modulocrm.com.br/wp-content/uploads/2019/10/SAP-Qualtrics-Passing-parameters-from-Marketing-Cloud-to-Survey.pdf

SAP Qualtrics – Marketing Cloud integrated with Survey

SAP Qualtrics – Marketing Cloud integrated with Survey

This document has the objective to give an overview of the integration between SAP Marketing Cloud and the recent SAP´s acquisition. Qualtrics.
Qualtrics is a Survey´s solution and it´s amazing what it can do with Customer Data, Distributions and Data Analytics

I hope you enjoy it!!

Content

  1. Customization
    1.1. Overview
    1.2. Creating a small Survey to demonstrate the integration
    1.3. Cloud Platform Integration
    1.4. Marketing Cloud – Segmentation

Article: http://www.modulocrm.com.br/wp-content/uploads/2019/10/SAP-Qualtrics-Survey-integrated-with-Marketing-Cloud.pdf

SAP C4hana – Cloud for Sales – Transport Management

At the end of a project, it is necessary to transport all your good work for a different tenant (QA or PRD) to be tested by the users. And the previous version of Cloud for Sales, some activities had to be done manually.

After 1808 a new functionality was created to help us to finish those tasks faster.

That functionality is Transport Management, on this document I will describe how to transport objects from source system to target system.

I hope you enjoy it!!

Content

  1. Customization
    1.1. Description
    1.2. Target System
    1.3. Transport Management
    1.4. Defining the Target System
    1.5. Checking the Transport Logs
    1.6. Release the transport
    1.7. Activating the transport on Target System
    1.8. Checking the Object Transported

Article: Transport Management

SAP Marketing Cloud – JOB Management

Brief Description
This document talks about standard JOBs in Marketing Cloud to enrich and data manipulation. It is a very useful tool, based in criteria can enrich or delete records not used, or not important after months or years.

Content

  1. Customization
    1.1. Description
    1.2. Data Identification
    1.3. Scheduling the JOB
    1.4. Results

Article : Modulo CRM

SAP Marketing Cloud – Main Objects

Brief Description

This article talks about the main objects on Marketing Cloud, in my opinion, is essential to start on MKT. Enjoy it !!

Content

  1. Customization
    1.1. Description
    1.2. Objects
    1.3. Interaction Contacts
    1.4. Interactions
    1.5. New Fields
    1.6. Small Validations
    1.7. Segmentation and New Filters

Article: http://www.modulocrm.com.br/wp-content/uploads/2019/04/SAP-Marketing-Cloud-Main-Objects.pdf

SAP Hybris C4C – Cloud Application Studio Using automatic Notification with Z Buziness Object

This article will address the Automatic Notification using Cloud Application Studio on Z Business Object

Content
1. Customization
1.1. Description
1.2. Creating a Business Object
1.3. Enabling Notification Rule for Z Business Object
1.4. Deploying our Solution
1.5. Available the Solutions on Hybris C4C
1.6. Configuring the Notification Process
1.7. Testing the Notification

Article: SAP Hybris C4C – Cloud Application Studio Using automatic Notification with Z Buziness Object

 

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