Modulo CRM

Objective

The Blog Modulo CRM was created in 2017 with the intention to share information about SAP platforms and to help SAP CRM, S4HANA Customer Management & C4hana(Cloud for Sales, Services, Marketing, Qualtrics, CDC/Gigya, CPQ/Callidus, CDP – Customer Data Platform)  Consultants to get more from SAP´s Platform.

Important: If you want to get every new article, register on ModuloCRM WebSite & Check the field “. I will send it to you!!

Professional Experience (Founder)

My name is Cláudo Goulart, I started my career in 1992, working with corporative solutions in mining companies. In 1999, I changed my professional perspective and started my first project in CRM business, using Vantive in Telecom Industries, which I spent 8 years working as CRM Telecom Solution Architect.

Then, in 2006 I was invited to work on my first project as SAP CRM Functional Consultant in Utilities. I have plenty of experience in different modules and submodules inside of SAP CRM. I am an expert in the Interaction Center, Sales, Services, Marketing, and ERP Integrations.

Besides the baseline of SAP CRM, I had the opportunity to work in a different line of business, as Goods, Trade Promotion, Media, Call Center, Mining, Utilities, Heavy Machinery.

With the SAP Cloud technologies, I´ve become an expert in Cloud solutions and Customer Experience using the platform C4hana (C4Sales, C4Services, Marketing, Qualtrics, CDC/Gigya, CPQ/Callidus, CDP – Customer Data Platform).

During those projects, the integration with SAP ERP (ECC and S4hana) became obligatory and the understanding of the integration between S4hana and C4hana was extremely necessary to adequate the CX process and ERP process.

Considering the integration between SAP C4hana and S4hana. It became so necessary, then I concentrate my energy to understand how it works. Today I am an expert in integrating SAP C4hana and S4hana using SAP Cloud Platform Integration.

The ModuloCRM is my blog, and it was created to share information for free. I really hope you enjoy it and comments will be welcome.

Contacts :

E-mail:

  • claudio.goulart@modulocrm.com.br
  • cjsgoulart@gmail.com

CellPhone :

  • Brazil: +55 (011) 9 8710 5635

LinkedIn : https://www.linkedin.com/in/cgoulart/

skype id: claudio_goulart

Languages

  • English (Fluent)
  • Spanish (Fluent)
  • Portuguese (Native)

Certification 

  • Salesforce Administration (Certified id: 17325625)
  • SIEBEL 8.0 CRM (Certified Id: RC4LAM51FF)
  • SAP C4C Services
  • SAP C4C Sales
  • SAP Customer Data Platform (CDP)
  • SAP Customer Data Cloud (CDC)

Industry Solutions vs Customers Projects

  • Loyalty Management
    • BR Distribuidora – Rio de Janeiro – RJ
  • Trade Promotion Management
    • Brazil Kirin – São Paulo – SP
  • Media
    • Newspaper Estadão – São Paulo – SP
  • Utilities
    • Comgás – São Paulo – SP
    • Petrobras – Rio de Janeiro – RJ
  • Goods
    • Natura – São Paulo – SP
    • FIFCO – Costa Rica
  • Telecom
    • CTBC Telecom – Uberlândia – MG
    • Telemig Celular – Belo Horizonte – MG
    • Vivo Telecom – São Paulo – SP
  • Mining
    • CBMM – Araxá – MG
  • Heavy Machinery
    • Ferreyros – Lima – Peru
  • Call Centers
    • CTBC Telecom – Uberlândia – MG
    • Telemig Celular – Belo Horizonte – MG
    • Vivo Telecom – São Paulo – SP
    • Ferreyros – Lima – Peru
    • Petrobras – Rio de Janeiro – RJ

SAP On-Premise (SAP CRM)

  • Interaction Center
  • URA/CTI (Avaya, Altitude, Alcatel) Integration
  • Services
  • Sales
  • Marketing
  • Partner Channel
  • TPM (Trade Promotion)
  • SAP / SOA Manager
  • SAP On-Premise S4Hana / C4Hana Integration

SAP On-Premise (S4Hana – S4 Customer Management)

  • Interaction Center
  • URA/CTI (Avaya, Altitude, Alcatel) Integration
  • Services
  • SAP / SOA Manager
  • SAP On-Premise S4Hana / C4Hana Integration

SAP C4Hana (Cloud for Customer)

  • Services
  • Sales
  • Analytics (SAC) & Reports
  • Cloud for Sales and Services integrated with S4hana, Marketing and Qualtrics.
  • SAP CPI
  • Mobile offline and online
  • Cloud Application Studio

SAP C4Hana (Marketing)

  • Campaign (Facebook, SMS, Email, Google Ad Words, External Campaign)
  • Offers
  • Marketing integrated with Cloud for Sales, Services Marketing, Qualtrics e S4hana

SAP C4Hana (Qualtrics)

  • Survey integrated with Marketing Cloud and Cloud for Services

SAP C4Hana (CDC/Gigya)

  • Sites Configuration
  • Security
  • Screen-Sets
  • Email & SMS Communications
  • IdentitySync ETL (Import and Export Data)
  • RESP API
  • JavaScript Integration

SAP C4Hana (CPQ/Callidus)

  • Products Catalogs
  • Quote Configuration
  • Pricing Configuration
  • Python Programming

SAP C4Hana (CDP – Customer Data Platform)

  • Customer Schema Definition
  • Indicators and Segmentation definition
  • Data Sources Definitions
    • SAP CDC Integration
    • Bigquery Integration
    • SAP Service Cloud ODATA Integration
    • SFTP Offline Data Integration
  • CX Flows and CX Journeys
  • Audiences
  • Matching rules to unique Customer Registration

SalesForce Administration

  • Sales
  • Services
  • Access Definition
  • Rules Automation
  • Change Data Structure
  • Sales Process
  • Service Process
  • Security
  • Import and Export Data
  • SAP ERP and SalesForce CRM Integration using SAP Cloud Data Platform

102 thoughts on “Modulo CRM

  1. This is my first time pay a quick visit at here and i
    am in fact impressed to read everthing at
    single place.

  2. Hello there! This blog post could not be written any
    better! Looking through this article reminds me of my previous roommate!
    He constantly kept talking about this. I’ll send
    this article to him. Pretty sure he’ll have a very good read.
    Thank you for sharing!

  3. Hey! This is my first comment here so I just wanted to give a quick shout out and say I really enjoy reading through your
    articles. Can you recommend any other blogs/websites/forums that go over
    the same topics? Thanks a lot!

  4. Simply want to say your article is as surprising. The clearness for your publish is just cool and i can think you’re a professional on this subject.

    Well together with your permission let me to take hold
    of your feed to stay updated with coming near near post.
    Thank you 1,000,000 and please continue the rewarding work.

  5. Greetings I am so happy I found your website, I really found you by accident, while I was searching on Askjeeve for something else, Anyhow
    I am here now and would just like to say many thanks for a tremendous post and
    a all round exciting blog (I also love the theme/design), I don’t have time to look
    over it all at the moment but I have book-marked it and also added
    your RSS feeds, so when I have time I will be back to
    read a great deal more, Please do keep up the superb jo.

  6. Good post. I learn something new and challenging on sites I stumbleupon everyday.
    It’s always helpful to read through content from
    other authors and use something from their web sites.

  7. ixbcO6 My brother suggested I might like this web site. He was entirely right. This post actually made my day. You can not imagine just how much time I had spent for this info! Thanks!

  8. Hey there! Would you mind if I share your blog with my myspace group?
    There’s a lot of people that I think would really enjoy your content.
    Please let me know. Cheers

  9. What’s Taking place i am new to this, I stumbled upon this I have found It positively helpful
    and it has aided me out loads. I am hoping
    to give a contribution & aid different customers like its helped me.

    Great job.

  10. It’s in fact very complex in this active life to listen news
    on Television, so I simply use internet for that purpose, and take the
    most recent information.

  11. Hi i am kavin, its my first occasion to commenting anywhere, when i read this paragraph
    i thought i could also create comment due to this brilliant piece of writing.

  12. It is in point of fact a nice and useful piece of info.

    I am glad that you simply shared this helpful
    information with us. Please stay us up to date like this.
    Thank you for sharing.

  13. I blog often and I seriously appreciate your information. This great article has
    truly peaked my interest. I will bookmark your site and keep checking for
    new details about once a week. I subscribed to your Feed as well.

  14. Hurrah, that’s what I was seeking for, what a material!
    present here at this weblog, thanks admin of this web site.

  15. Thanks so much pertaining to giving me an update on this subject on your website. Please understand that if a completely new post becomes available or in case any improvements occur on the current submission, I would be interested in reading more and knowing how to make good using of those strategies you talk about. Thanks for your time and consideration of others by making this web site available.

  16. My spouse and I absolutely love your blog and find nearly all of your post’s to be exactly what I’m looking for. Does one offer guest writers to write content for you personally? I wouldn’t mind creating a post or elaborating on a lot of the subjects you write with regards to here. Again, awesome weblog!

  17. How neat! This is course far more exceptional than an ice product truck! Drive there was just one within just my community!

  18. A formidable share, I just given this onto a colleague who was doing a bit of analysis on this. And he the truth is purchased me breakfast as a result of I discovered it for him.. smile. So let me reword that: Thnx for the treat! But yeah Thnkx for spending the time to discuss this, I really feel strongly about it and love studying more on this topic. If possible, as you turn into experience, would you thoughts updating your weblog with more details? It’s extremely useful for me. Massive thumb up for this weblog submit!

  19. I think other website proprietors should take this site as an model, very clean and excellent user genial style and design, as well as the content. You are an expert in this topic!

  20. I appreciate, lead to I found exactly what I used to be having a look for.

    You have ended my 4 day long hunt! God Bless you man. Have a
    nice day. Bye

  21. I think the admin of this web page is genuinely working hard in support of his web page, because here every material is
    quality based information.

  22. Hi there to every single one, it’s actually a good for me to pay a visit this website,
    it consists of precious Information.

Leave a Reply to GoogleCancel reply