Author: Claudio Goulart

Cláudio Goulart has been working since 1992 with the implementation of corporate solutions. Since 1999, he began his career with CRM deployments, with the most widely used Market Suites such as Vantive, PeopleSoft and Siebel. And since 2006, it has been active with SAP CRM On Premise (Interaction Center, Services, Sales, Marketing and Middleware with ECC) Specialist in evaluation, process definition, and adherence of customer needs to SAP S4hana on Premise and Cloud solutions C4Hana. Extensive knowledge in implementations of SAP S4hana and C4hana solutions in the areas of Call Center, Services, Marketing and Sales. Experienced integrator of SAP on Premise Solutions (S4Hana CRM) and SAP C4Hana (Sales, Services, Marketing and Qualtrics), using SAP Cloud Platform to integrate S4hana process.

SAP Qualtrics – Marketing Cloud integrated with Survey

. SAP Qualtrics by Claudio Goulart . Leave a comment

SAP Qualtrics – Marketing Cloud integrated with Survey

This document has the objective to give an overview of the integration between SAP Marketing Cloud and the recent SAP´s acquisition. Qualtrics.
Qualtrics is a Survey´s solution and it´s amazing what it can do with Customer Data, Distributions and Data Analytics

I hope you enjoy it!!

Content

  1. Customization
    1.1. Overview
    1.2. Creating a small Survey to demonstrate the integration
    1.3. Cloud Platform Integration
    1.4. Marketing Cloud – Segmentation

Article: http://www.modulocrm.com.br/wp-content/uploads/2019/10/SAP-Qualtrics-Survey-integrated-with-Marketing-Cloud.pdf

SAP C4hana – Cloud for Sales – Transport Management

. SAP Cloud for Customer • Tips by Claudio Goulart . Leave a comment

At the end of a project, it is necessary to transport all your good work for a different tenant (QA or PRD) to be tested by the users. And the previous version of Cloud for Sales, some activities had to be done manually.

After 1808 a new functionality was created to help us to finish those tasks faster.

That functionality is Transport Management, on this document I will describe how to transport objects from source system to target system.

I hope you enjoy it!!

Content

  1. Customization
    1.1. Description
    1.2. Target System
    1.3. Transport Management
    1.4. Defining the Target System
    1.5. Checking the Transport Logs
    1.6. Release the transport
    1.7. Activating the transport on Target System
    1.8. Checking the Object Transported

Article: Transport Management

SAP Marketing Cloud – JOB Management

. SAP Marketing Cloud by Claudio Goulart . Leave a comment

Brief Description
This document talks about standard JOBs in Marketing Cloud to enrich and data manipulation. It is a very useful tool, based in criteria can enrich or delete records not used, or not important after months or years.

Content

  1. Customization
    1.1. Description
    1.2. Data Identification
    1.3. Scheduling the JOB
    1.4. Results

Article : Modulo CRM

SAP Marketing Cloud – Main Objects

. SAP Marketing Cloud by Claudio Goulart . 1 Comment

Brief Description

This article talks about the main objects on Marketing Cloud, in my opinion, is essential to start on MKT. Enjoy it !!

Content

  1. Customization
    1.1. Description
    1.2. Objects
    1.3. Interaction Contacts
    1.4. Interactions
    1.5. New Fields
    1.6. Small Validations
    1.7. Segmentation and New Filters

Article: http://www.modulocrm.com.br/wp-content/uploads/2019/04/SAP-Marketing-Cloud-Main-Objects.pdf

SAP Hybris C4C – Cloud Application Studio Using automatic Notification with Z Buziness Object

. SAP Cloud for Customer - Techie by Claudio Goulart . 10 Comments

This article will address the Automatic Notification using Cloud Application Studio on Z Business Object

Content
1. Customization
1.1. Description
1.2. Creating a Business Object
1.3. Enabling Notification Rule for Z Business Object
1.4. Deploying our Solution
1.5. Available the Solutions on Hybris C4C
1.6. Configuring the Notification Process
1.7. Testing the Notification

Article: SAP Hybris C4C – Cloud Application Studio Using automatic Notification with Z Buziness Object

 

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SAP Hybris C4C – Cloud Application Studio Accessing External DataBase (Microsoft Access and Sql Server)

. SAP Cloud for Customer - Techie by Claudio Goulart . 16 Comments

During a Project Implementation, there are many areas and people responsible for Sales, Services, Integration and Migration Data. And of course, as a good Migration Consultant, you must understand how the legacy data works. And to do it, is very important access of legacy Data Base. Today we got plenty of software to access database, however, it is necessary software license, that your customer not necessary want to or must make it available to you.

That’s my point!!

SAP Cloud Application Studio has a feature to help you out, and give a way to access External Database as Microsoft Access, Microsoft SQL Server, Oracle and more. What is amazing, no software license.
Content
1. Customization
1.1. Description
1.2. Legacy Database
1.3. Connecting to External Database
1.4. Exploring External Database

Article: SAP Hybris C4C – Cloud Application Studio Accessing External DataBase (Access, Sql Server and more)

 

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SAP Hybris C4C – Cloud Application Studio Using Approval Process in Z Buziness Object

. SAP Cloud for Customer - Techie by Claudio Goulart . 4 Comments

This article discusses the approval process implemented through SAP Cloud Application Studio.
In this document, describe all steps of creating the approval process on a Z business object.

Content
1. Customization
1.1. Description
1.2. Creating a Business Object
1.3. Creating Approval Process
1.4. Creating Screens
1.5. Assigned Objects on WCView
1.6. Creating BAC elements and deploy our Solution
1.7. Enabling Solution
1.8. Permissions of Business Object
1.9. Defining the condition of Approval Process
1.10. Testing
1.11. Tips: Code generated automatically for Approval Process

Article : SAP Hybris C4C – Cloud Application Studio Using Approval Process in Z Buziness Object

 

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SAP Hybris C4C – Cloud Application Studio – Creating Relationship and Dependency of 2 fields

. SAP Cloud for Customer - Techie by Claudio Goulart . 3 Comments

This article will address the dependency of 2 fields, the second field will be fed depending of first one. And this allowing us to create a direct relationship between those fields, allowing the users only to select right data on user screen without a line of code.

Content
1. Customization
1.1. Description
1.2. Creating Business Configuration Objects (BCO)
1.3. Creating Business Object
1.4. Adjusting some Details on Business Object Screen
1.5. Making our configuration available on Implementation Projects
1.6. Granting access of Business Object to Users
1.7. Testing

Article : SAP Hybris C4C – Cloud Application Studio Using Dynamic Fields

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SAP Hybris C4C – Cloud Aplication Studio – Passing parameters between Business Objects

. SAP Cloud for Customer - Techie by Claudio Goulart . 1 Comment

This article will address the communication between 2 objects, passing parameters that will be used
Data filters between these objects.

They can return a set of data, or even guide the solution for automatic decision making
Based on settings made by system administrators.

Content
1. Customization
1.1. Description
1.2. Defining the Business Objects involved
1.3. Creating Query for Business Object (BOTransient21)
1.4. Creating Object Value Selector Screen to BO BOTransient
1.5. Configuring the OVS Screen
1.6. Configuring the relationship between both Business Objects
1.7. Making available all Business Objects in C4C
1.8. Testing

Article: SAP Hybris C4C – Cloud Aplication Studio passing parameters between Screens (OVS)

 

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SAP Hybris C4C – Using Mass Data Run in Cloud Application Studio to periodically interact with Business Objects standard or not

. SAP Cloud for Customer - Techie by Claudio Goulart . 13 Comments

On this article, I will talk about Mass Data Run implemented in Cloud Application Studio. Mass Data Run is a C4C Feature, that allow create JOBs to apply in Business Objects, standard or not, to query and update data, considering a great logic complexity.

In our article, I will create a simple Business Object, and a method used to update data on this new BO. And then create a Mass Data Run to execute this method periodically.

It will be a simple example; however, the usability is huge.
Content
1. Customization
1.1. Description
1.2. Creating Code List
1.3. Creating Business Object
1.4. Creating Scripts Files
1.5. Creating Query
1.6. Defining the logic to be executed by Mass Data Run on ABSL Script
1.7. Creating Mass Data Run
1.8. Granting access of our Business Object
1.9. Testing Mass Data Run

Article: SAP Hybris C4C – Cloud Aplication Studio using Mass Data Run

 

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